Finally please reboot your 3G router go to System Tools– Reboot. In that case the corporate responsibility users get 30 days.
If you opt to receive your replacement modem first you must follow the instructions above to pack and return the old modem within 30 days.
How to return at&t modem. In the new page please click Add New. Find your nearest FedEx or UPS store. Pack up the equipment youre sending back to us.
Keep the receipt and take note of the tracking number. For more information view the full Premier return policy online. They think they will go away if they ignore them long enough.
We were told we have to pay a 200 fee unless we can return the modem box. How to return modem. Find the nearest UPS Store scan the equipment to credit it to your ATT account and ship it.
Well tell you the best way to return your equipment at no cost. Give the kit to your mail carrier or drop it off at a post office. Can someone from ATT PLEASE help me.
If we include a prepaid label in your new equipments box. ATT does not resolve problems. Seal the box properly to avoid damage to the equipment or the device.
Returns and Exchanges This topic tells Corporate Responsibility Users under an ATT business agreement what they have to do to initiate wireless product and equipment returns exchanges or warranty claims or to cancel ATT service. Be sure to give us an email or mailing address where we can contact you about your return. The Consumerindividual responsibility users get 14 days to return or exchange their device after purchase or you can count on the shipping date if the item is shipped.
I need to return my old modem to ATT. Returns Exchanges Warranty Claims. Return a Modem ATT Business Forums.
To return equipment to ATT use one of the following methods. We are planning on returning it but instead of shipping it by UPS or whatever shipping agency is it acceptable to go to an att store and return it. Then I go to Network-3G page click Modem settings.
To return equipment to ATT contact the ATT customer service by calling the number listed on ATTs Contact Us page and explain the reason why you need to return the equipment. She said to return the other modem when i received the new one and. Choose a FedEx Office location for ATT Returns.
Check your spam folder if you dont see our email in your inbox. If we send you a return kit. When returning your device s check the serial number on the device to ensure that it matches your selection.
Well this has been almost two weeks but I still cant return the modem since they dont give me the returning address. Before I upload the Modem Bin File I have the picture below. Otherwise chat with us or call 8002882020 to get started.
Select a Return Method Note. Check off the device s youd like to return and select Continue. If you do not you will be responsible for the full retail cost of the modem.
If you submitted an order on. The steps to follow for sending back the instrument are. If you return your old modem after the 30 days you will not receive credit and the modem cannot be returned to you.
Within two weeks period I was told by three different operators three different occasions that I would receive a mailing kit for returning my modem which I havent received yet. Take the unpacked device to the store. Youll get a receipt that confirms your return and well know that your equipment is on its way.
Choose a nearby FedEx Office Print Ship Center to return your ATT Equipment. Attach the prepaid shipping label to the return kit. If you return equipment to ATT more than 14 days after the shipment date we cant provide a refund or return your equipment to you.
Bring the ATT equipment listed in the emailletter and your account number. I had a problem with my DSL and called tech support and after about 3 hours on the phone the person told me that my modem was defective and that she would be sending me out a new modem. You can report the return to Spectrum and you can give them the reference number.
FedEx Office will take care of the rest. Tell them you want to send the device back. After the router reboots the modem will be identified by the 3G router automatically.
And then please upload the Modem Bin File. There was no return label in the box with my new modem. Take out old plastics and other types of covers that might still be on the device.